Our recommendations

Immigration New Zealand: Delivering transformational change.

To fully realise the intended benefits from the Vision 2015 Programme, we recommend that Immigration New Zealand:

  1. establish a clear set of detailed benefits and outcomes resulting from the Vision 2015 Programme, including any wider economic benefits (such as benefits to the tourism industry and labour market);
  2. strengthen the collection and management of feedback from frontline staff on the information and communications technology system and process changes introduced by the Vision 2015 Programme, to ensure that further improvements are made to the visa application process;
  3. prioritise and resource a performance management and reporting framework that measures and reports on the Vision 2015 Programme's financial and service benefits; and
  4. ensure that it and the wider Ministry of Business, Innovation and Employment share the responsibility and accountability for realising the full benefits of the Vision 2015 Programme.