Recommendations

We recommend that:

1. responsible authorities improve their reporting by providing information on the target and actual timeliness of:
   • complaint and notification resolution; and
   • processing and approving applications for registration;
2. the Ministry of Health set standard measures and definitions for annual reporting to ensure that there is consistency in the information reported by all responsible authorities;
3. the Ministry of Health provide a consolidated summary of findings from the independent performance reviews of responsible authorities to give the public a single, easily accessible view; and
4. responsible authorities consider specifying their reserves policies and the types of financial reserves they hold in their annual reports, to provide transparency on decisions about fee setting, investments, and expenditure.