Appendix 3: Complaints and notifications raised in 2022/23
Our insights into five health regulatory authorities.
The five responsible authorities we looked at provide varying levels of detail about who complains about practitioners and what the complaints are about.
Dental Council
| Total number of complaints and notifications | 209 |
| Total number of cases referred to Professional Conduct Committee | 4 |
| Total number of cases referred to Health Practitioners Disciplinary Tribunal | 3 |
| Complaints and notifications as proportion of registered workforce | 4.6% |
| Most common notifier/source of complaint | Consumer (144) Oral health practitioner (16) Health and Disability Commissioner (14) Other (14) Self-notifications (13) |
| Most common nature of matters raised (some have multiple aspects) | No information available in annual report |
Medical Council of New Zealand
| Total number of complaints and notifications | 272 |
| Total number of cases referred to Professional Conduct Committee | 39 |
| Total number of cases referred to Health Practitioners Disciplinary Tribunal | 5 |
| Complaints and notifications as proportion of registered workforce | 1.4% |
| Most common notifier/source of complaint | Health and Disability Commissioner (93) Members of the public (62) Colleague (38) Health professional (21) |
| Most common nature of matters raised (some have multiple aspects) | Prescribing Unprofessional behaviour Sexual boundaries |
Nursing Council of New Zealand
| Total number of complaints and notifications | 305 |
| Total number of cases referred to Professional Conduct Committee | 34 |
| Total number of cases referred to Health Practitioners Disciplinary Tribunal | 9 |
| Complaints and notifications as proportion of registered workforce | 0.4% |
| Most common notifier/source of complaint | Employer (91) Self-notification (79) Health consumer or member of the public (68) |
| Most common nature of matters raised (some have multiple aspects) | No information available in annual report |
Pharmacy Council
| Total number of complaints and notifications | 189 |
| Total number of cases referred to Professional Conduct Committee | 10 |
| Total number of cases referred to Health Practitioners Disciplinary Tribunal | 9 (7 cases open at 31 March 2022 and 2 new cases) |
| Complaints and notifications as proportion of registered workforce | 1.1% |
| Most common notifier/source of complaint | No information available in annual report |
| Most common nature of matters raised (some have multiple aspects) | Dispensing errors Professional conduct matters Competence matters |
Physiotherapy Board
| Total number of complaints and notifications | 27 |
| Total number of cases referred to Professional Conduct Committee | 5 |
| Total number of cases referred to Health Practitioners Disciplinary Tribunal | 2 |
| Complaints and notifications as proportion of registered workforce | 0.3% |
| Most common notifier/source of complaint |
Accident Compensation Corporation or other health funder (4) |
| Most common nature of matters raised (some have multiple aspects) | Inappropriate behaviour Communications Practising without an annual practising certificate Standard of care |