Office of the Auditor-General New Zealand
Advanced Search…
  • About us
  • Media centre
  • Publications
  • Good practice
  • Events
You are here:
  1. Home
  2. 2014 publications
  3. Accident Compensation Corporation: How it deals with complaints
  4. gfx
  5. figure7.gif
figure7.gif https://oag.parliament.nz/2014/acc-complaints/gfx/figure7.gif/view https://oag.parliament.nz/2014/acc-complaints/gfx/figure7.gif/@@download/image/figure7.gif

figure7.gif

figure7.gif
Click to view full-size image… Size: 35.0 KB
Contents
  • Accident Compensation Corporation: How it deals with complaints
    • Our recommendations
    • Part 1: Introduction
    • Part 2: Handling complaints
    • Part 3: Accessibility of the complaints system
    • Part 4: Responding to complaints
    • Part 5: Measuring and reporting complaints
    • Part 6: Managing and learning from complaints
    • Appendix: Extracts from the Code of ACC Claimants' Rights
    • gfx
      • figure1.gif figure1.gif
      • figure3.gif figure3.gif
      • figure5.gif figure5.gif
      • figure7.gif figure7.gif
      • figure8.gif figure8.gif
      • figure13.gif figure13.gif
      • figure14.gif figure14.gif
      • figure15.gif figure15.gif
      • figure17.gif figure17.gif
      • figure19.gif figure19.gif
      • figure20.gif figure20.gif
      • figure22.gif figure22.gif
      • tick.gif tick.gif
      • cover cover
Publishing details

CoverAccident Compensation Corporation: How it deals with complaints

ISBN 978-0-478-41093-8 (print)
ISBN 978-0-478-41094-5 (online)

PDF (2.77MB, 74 pages)
Epub (648KB)
Filed under:
  • Government department
  • 2014/15

Your feedback helps to ensure that we provide you with clear and useful information. Have we done that?

Leave Feedback

  • contact us
  • audit new zealand
  • site map
  • accessibility
  • about this site
  • auditing standards
  • oag portal (auditors only)
  • Office of the Auditor-General, 100 Molesworth Street, Thorndon, Wellington 6011 | +64 4 917 1500 | [email protected]
  • © crown copyright 2001-2024