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Contents
  • Accident Compensation Corporation: How it deals with complaints
    • Our recommendations
    • Part 1: Introduction
    • Part 2: Handling complaints
    • Part 3: Accessibility of the complaints system
    • Part 4: Responding to complaints
    • Part 5: Measuring and reporting complaints
    • Part 6: Managing and learning from complaints
    • Appendix: Extracts from the Code of ACC Claimants' Rights
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Publishing details

CoverAccident Compensation Corporation: How it deals with complaints

ISBN 978-0-478-41093-8 (print)
ISBN 978-0-478-41094-5 (online)

PDF (2.77MB, 74 pages)
Epub (648KB)
Filed under:
  • Government department
  • 2014/15

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