Appendix 2: References

Changes in the delivery of public services.

Note all URLs accessed October 2014

ALGIM (Association of Local Government Information Management Inc). (2010, Nov). Shared Services in New Zealand Local Government 2010.

Bovaird, T. & E. Loeffler. (2012). From Engagement to Co-production: The Contribution of Users and Communities to Outcomes and Public Value. Voluntas, Vol. 23, 1119-1138, International Society for Third-Sector Research

Bower, J. L. & C. M. Christensen. (1995, January-February). Disruptive Technologies: Catching the Wave, Harvard Business Review.

Bridge, C. (2012). Citizen Centric Service in the Australian Department of Human Services: The Department’s Experience in Engaging the Community in Co-design of Government Service Delivery and Developments in E-Government Services. The Australian Journal of Public Administration, Vol. 71, No. 2, 167-177

Cabinet State Sector Reform and Expenditure Control Committee. (2011). Demonstrating Better Public Services: Christchurch innovations.

Canterbury Earthquake Recovery Authority. (2012). Recovery Strategy for Greater Christchurch. Christchurch.

Centre for Social Research and Evaluation. (2013) Final Evaluation Report: Social Sector Trials—Trialling New Approaches to Social Sector Change.

Curry, D. (April 2014). Trends for the Future of Public Sector Reform: A Critical Review of Future-looking Research in Public Administration. Coordinating for Cohesion in the Public Sector of the Future,

Department of Corrections. Service Providers—Serco.

Department of Internal Affairs. What is the RealMe service?

ECE Taskforce. (2011). The Final Report of the ECE Taskforce.

Eggers, W. D. & J. Jaffe. (2013). Gov on the Go: Boosting Public Sector Productivity by Going Mobile, Deloitte University Press

Eppel, E. (2013). Collaborative Governance Case Studies: The Land and Water Forum, Working Paper 13/05,

Grube, D. (July-September 2013). In Search of Society? The Limitations of Citizen-Centred Governance. The Political Quarterly, Vol. 84, No. 3, 371-379

House of Commons Communities and Local Government Committee (2013), Community Budgets – third report of session 2013-14.

House of Commons Public Administration Select Committee. (2014). Statistics and Open Data: Harvesting unused knowledge, empowering citizens and improving public services.

House of Commons Public Administration Select Committee. (2002). The Public Service Ethos

Institute for Government. (2010, December). The State of Commissioning: Preparing Whitehall for outcomes-based commissioning.

Jackson, N. (2013, July). Population Change and Council Challenges. Presentation to the Local Government New Zealand Conference. Hamilton: Author.

Jackson, N., Cameron, M. & Cochrane, B. (2014, April). 2014 Review of Demographic and Labour Force Projections for the Bay of Plenty Region for the Period 2013-2063. Hamilton: National Institute of Demographic and Economic Analysis.

KPMG (2013), Future State 2030: The global megatrends shaping governments

McKinsey (2007), Global trends affecting the public sector

Ministerial Inquiry into the Novopay Project. (2013, June). Report of the Ministerial Inquiry into the Novopay Project. Wellington

Ministry of Education (2014). Annual Report 2014

Ministry of Education. (2014). Tertiary Education Strategy 2014-2019

Ministry of Health. (2014). Annual Report for the year ended June 2014

Ministry of Health. (2012). Refugee Health Care: A handbook for health professionals. Compiled by Mortensen, A, Rainger, W. & Hughes, S. Wellington: Author.

National Audit Office (2013), Case study on integration: measuring the costs and benefits of Whole-Place Community Budgets.

nef (the new economics foundation). (2009). The Challenge of Co-production. London.

New Zealand Government. (2011). Better Public Services Advisory Group Report

New Zealand Productivity Commission. (2014, October). Issues Paper: More Effective Social Services. Wellington: Author.

ew Zealand Productivity Commission. (2013, May). Towards better local regulation. Wellington: Author.

Office of the Auditor General (2014, May). Health sector: Results of the 2012/13 audits. Wellington: Author.

Organisation for Economic Cooperation and Development (2014), PISA 2012 Results in Focus: What 15-year-olds know and what they can do with what they know. Paris.

PricewaterhouseCoopers (2013), Future of Government: Tomorrow’s leading public body

Spoonley, P. (2013, Aug 14). The Future Face of New Zealand. Presentation to an Institute of Public Administration of New Zealand seminar. Auckland: Author.

State Services Commission. (2008, December). Understanding the Drivers of Satisfaction and Trust in Public Services – a qualitative study.

State Services Commission (2014, March). Kiwis Count March 2014-Quarterly Update 8. Wellington: Author.

State Services Commission. (2013). Leadership Strategy for the State Services.

State Service Commission. (2012). Christchurch Innovations Case Study 4: Shared Care Record View.

State Services Commission. (2013). Statement of Intent 2013-2017,

State Services Commission. System Stewardship,

State Services Commission. Better Public Services: Snapshot of results at 21 July 2014
Taylor Fry. (2011). MSD Actuarial Valuation of the Benefit System.

The Casserole Club.

The Ministry of Social Development. Investing in Services for Outcomes.

The Ministry of Social Development. Social Sector Trials.

The Scottish Government (2012). Scotland’s Digital Future: Delivery of Public Services.

The Treasury (2013, July). Affording Our Future: Statement on New Zealand’s Long-term Fiscal Position.

The Treasury (2014), Social Investment Request for Information.

The World Bank Group. (2014). The Worldwide Governance Indicators, 2014 Update - Aggregate Indicators of Governance 1996-2013.

Thenint, H. (February 2010) Mini Study 10: Innovation in the Public Sector. Global Review of Innovation Intelligence and Policy Studies. Pro Inno Europe

Transparency International New Zealand (2013). New Zealand National Integrity System Assessment,

UK Government (2010), Government implements saving ideas submitted through the Spending Challenge, Press release 10 September 2010.

UNICEF Office of Research-Innocenti. (2014) Children of the Recession: The impact of the economic crisis on child well-being in rich countries.

U.S. Government (2013). The Open Government Partnership: Second Open Government National Action Plan for the United States of America.

World Economic Forum. (2014). Global Competitiveness Index 2014-15. New Zealand Performance Profile.

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