Service improvements

Effectiveness and efficiency: Stories from the public sector.

Gore District Council

Refocusing staff towards customer interaction and improving the library environment has led to a vibrant community hub and greater amenity use.

New strict dog control programme cuts the number of dog attacks by two-thirds.

Introducing SmartGate, an automated passenger clearance system, has cut customs queues at New Zealand’s international airports.

Careful planning results in a new on-line guide being delivered on time (almost) and within budget.

A new collective Solid Waste Management Plan leads to reduced costs, a more efficient service, and more effective recycling.

Instigating a customer-service programme and team-building approach reduces call-response times.