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Contents
  • Inland Revenue Department: Making it easy to comply
    • Our recommendations
    • Part 1: Introduction
    • Part 2: Inland Revenue's approach to communicating with taxpayers
    • Part 3: Finding information on Inland Revenue's website
    • Part 4: Review of a selection of Inland Revenue's forms and guides
    • Part 5: Contacting Inland Revenue by telephone
    • Appendix 1: Checklist for creating a document
    • Appendix 2: Methodology for user testing
    • gfx
      • Figure 1 Figure 1
      • Figure 2 Figure 2
      • Figure 3 Figure 3
      • Figure 6 Figure 6
      • Figure 7 Figure 7
      • Figure 8 Figure 8
      • Check box Check box
      • Cover Cover
Publishing details

CoverInland Revenue Department: Making it easy to comply

ISBN 978-0-478-38304-1 (print)
ISBN 978-0-478-38305-8 (online)

PDF (722KB, 44 pages)
Filed under:
  • Government department
  • 2010/11
  • Service improvement
  • Performance audit

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