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  • Effectiveness of controls over the taxi industry
    • Summary
    • Part 1: Introduction
    • Part 2: The taxi industry framework
    • Part 3: Controls over entry to the taxi industry
    • Part 4: The Authority’s monitoring and enforcing compliance of the taxi industry
    • Part 5: Monitoring by other agencies
    • Part 6: Consistency of the compliance function
    • Part 7: Changes in the land transport sector
    • Part 8: Consumer awareness and the Operator Safety Rating System
    • Appendix
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