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  3. Ministry of Social Development: Using a case management approach to service delivery
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Contents
  • Ministry of Social Development: Using a case management approach to service delivery
    • Our recommendations
    • Part 1: Introduction
    • Part 2: Background
    • Part 3: The Ministry’s new service delivery model for Work and Income
    • Part 4: Case management capability and capacity in Work and Income
    • Part 5: Measuring early results and learning from them
    • Part 6: Clients’ experiences and perspectives
    • Appendix 1: Examples of client obligations
    • Appendix 2: Labour force participation rates in OECD countries, 2013
    • Appendix 3: Labour market movements in New Zealand, 2004 to 2014
    • Appendix 4: Work and Income’s service standards
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Publishing details

CoverMinistry of Social Development: Using a case management approach to service delivery

ISBN 978-0-478-44205-2 (print)
ISBN 978-0-478-44206-9 (online)

PDF (592KB, 66 pages)
Epub (622KB)
Filed under:
  • Government department
  • 2014/15
  • Performance audit

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