Office of the Auditor-General New Zealand
Advanced Search…
  • About us
  • Media centre
  • Publications
  • Good practice
  • Events
You are here:
  1. Home
  2. 2014 publications
  3. Ministry of Social Development: Using a case management approach to service delivery
  4. docs
docs https://oag.parliament.nz/2014/msd-case-management/docs https://oag.parliament.nz/@@site-logo/logo.png

docs

Cover image - Dec 04, 2014 Ministry of Social Development: Using a case management approach to service delivery File icon

PDF, 66 pages, 593kB.

Cover image - Dec 31, 1969 Ministry of Social Development: Using a case management approach to service delivery File icon
Contents
  • Ministry of Social Development: Using a case management approach to service delivery
    • Our recommendations
    • Part 1: Introduction
    • Part 2: Background
    • Part 3: The Ministry’s new service delivery model for Work and Income
    • Part 4: Case management capability and capacity in Work and Income
    • Part 5: Measuring early results and learning from them
    • Part 6: Clients’ experiences and perspectives
    • Appendix 1: Examples of client obligations
    • Appendix 2: Labour force participation rates in OECD countries, 2013
    • Appendix 3: Labour market movements in New Zealand, 2004 to 2014
    • Appendix 4: Work and Income’s service standards
    • docs
      • File icon Ministry of Social Development: Using a case management approach to service delivery
      • File icon Ministry of Social Development: Using a case management approach to service delivery
Publishing details

CoverMinistry of Social Development: Using a case management approach to service delivery

ISBN 978-0-478-44205-2 (print)
ISBN 978-0-478-44206-9 (online)

PDF (592KB, 66 pages)
Epub (622KB)
Filed under:
  • Government department
  • 2014/15
  • Performance audit

Your feedback helps to ensure that we provide you with clear and useful information. Have we done that?

Leave Feedback

  • contact us
  • audit new zealand
  • site map
  • accessibility
  • about this site
  • auditing standards
  • oag portal (auditors only)
  • Office of the Auditor-General, 100 Molesworth Street, Thorndon, Wellington 6011 | +64 4 917 1500 | [email protected]
  • © crown copyright 2001-2025