Office of the Auditor-General New Zealand
Advanced Search…

Navigation

  • About us
  • Media centre
  • Publications
  • Good practice
You are here:
  1. Home
  2. 2006 publications
  3. Performance of the contact centre for Work and Income
  4. docs
/2006/contact-centres/docs
  • Performance of the contact centre for Work and Income
    • Summary
    • Part 1: Introduction
    • Part 2: The contact centre's relationship with callers
    • Part 3: Managing people
    • Part 4: The contact centre’s quality control programme
    • Part 5: Operations support
    • Part 6: How the contact centre works with other parts of Work and Income
    • Appendix 1: Areas where the contact centre could strengthen or enhance its activities
    • Appendix 2: Graphing service level performance
    • docs
      • oag-contact-centres.pdf
  • email
  • facebook
  • twitter
  • linkedin
  • google+
  • tumblr
docs https://oag.parliament.nz/2006/contact-centres/docs https://oag.parliament.nz/@@site-logo/logo.png
oag-contact-centres.pdf
  • contact us
  • audit new zealand
  • site map
  • accessibility
  • privacy statement
  • auditors' homepage (auditors only)
  • Office of the Auditor-General, 100 Molesworth Street, Thorndon, Wellington 6011 | + 64 4 917 1500 | enquiry@oag.parliament.nz
  • © crown copyright 2001-2020