Outcome 1: Parliament and New Zealanders have trust and confidence in the public sector
Indicator: Levels of trust in public services based on Kiwis Count survey
Target: Improving trend (or at least maintained)
| Indicators | 2021/22 | 2020/21 | 2019/20 | 2018/19 |
|---|---|---|---|---|
| Experience-based trust | 81% | 81% | 79% | 80% |
| Perception-based trust | 62% | 69% | 49% | 50% |
Source: Te Kawa Mataaho Public Service Commission.
Indicators show that New Zealanders’ levels of trust in public services was maintained for experience-based trust. Perception-based trust decreased in 2021/22, but still remains higher than what it was in 2019 and 2018.
Te Kawa Mataaho Public Service Commission states that results for trust and confidence in government are starting to stabilise after a sharp increase in 2020. This increase was attributed to a change in survey methodology and the Government’s response to the Covid-19 pandemic.
Indicator: Transparency International Corruption Perception score
Target: Improving trend (or at least maintained)
| Year | Score |
|---|---|
| 2021 | 88 (1st equal) |
| 2020 | 88 (1st equal) |
| 2019 | 87 (1st equal) |
| 2018 | 87 (2nd) |
Source: Transparency International.
The Transparency International Corruption Perceptions Index ranks 180 countries and territories by their perceived levels of public sector corruption. The most recent results show that New Zealand ranked first equal with Denmark and Finland.