Appendix: List of our relevant publications

Refelctions from our audits: Service delivery.

We list here the reports relevant to our Service delivery theme. In writing this report, we also used information gained through our regular discussions with public entities and through review of material published by public entities.

Performance audits and special studies

Whānau Ora: The first four years (May 2015)

Education for Māori: Relationships between schools and whānau (February 2015)

Response of the New Zealand Police to the Commission of Inquiry into Police Conduct: Fourth monitoring report (February 2015)

Ministry for Primary Industries: Managing the Primary Growth Partnership (February 2015)

Ministry of Social Development: Using a case management approach to service delivery (December 2014)

Water and roads: Funding and management challenges (November 2014)

Accident Compensation Corporation: Using a case management approach to rehabilitation (October 2014)

Accident Compensation Corporation: How it deals with complaints (August 2014)

Ministry of Social Development: How it deals with complaints (August 2014)

Setting up Central Agencies Shared Services (June 2014)

Department of Corrections: Managing offenders to reduce reoffending (December 2013)

Regional services planning in the health sector (November 2013)

Effectiveness and efficiency of arrangements to repair pipes and roads in Christchurch (November 2013)

Earthquake Commission: Managing the Canterbury Home Repair Programme (October 2013)

Using the United Nations' Madrid indicators to better understand our ageing population (October 2013)

Learning from public entities' use of social media (June 2013)

New Zealand Blood Service: Managing the safety and supply of blood products (February 2012)

Home-based support services for older people (July 2011)

Results of our annual audits and reviews of service performance

Auckland Council: How it deals with building consents (April 2015)

Local government: Results of the 2013/14 audits (February 2015)

Central government: Results of the 2013/14 audits (December 2014)

Challenges facing licensing trusts (October 2014)

Continuing to improve how you report on your TEI's service performance (October 2014)

Watercare Services Limited: Review of service performance (May 2014)

Health sector: Results of the 2012/13 audits (May 2014)

Schools: Results of the 2012 audits (May 2014)

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