Our recommendations

Ministry of Social Development: How it deals with complaints.

We recommend that the Ministry of Social Development prepare an approach that enables it to collect information about complaints from throughout the Ministry, monitor and report this information to the Ministry's Leadership Team consistently, and use the information to improve its systems and how it delivers services.
We recommend that the Ministry of Social Development improve the clarity of standards and response times for responding to complaints, and how well it keeps people informed of progress and outcomes.