Our recommendations

Setting up Central Agencies Shared Services.

We recommend that:

  1. the State Services Commission, the Department of the Prime Minister and Cabinet, and the Treasury (the central agencies), together with the CASS Partnership Board:
    • provide clear strategic direction for CASS;
    • improve and clarify responsibilities for strategic decision-making about how CASS prioritises and delivers services; and
    • support the Director of CASS to ensure that CASS policies, services, and capability are in line with its strategic direction.
  2. the central agencies, the CASS Partnership Board, and the Director of CASS ensure that CASS is staffed in a way that enables effective, efficient, and sustainable delivery of services;
  3. the central agencies, the CASS Partnership Board, and the Director of CASS ensure that CASS is operating effectively and efficiently in delivering services before extending CASS to include other functions or support other public entities; and
  4. the Director of CASS:
    • use the results of internal and external reviews of CASS, as well as its service user survey, to improve how effectively and efficiently CASS operates;
    • through a systematic approach, build the effectiveness of CASS human resource services to fully meet the human resources needs of the central agencies; and
    • comprehensively review the state of CASS information communication technology services and use the results to set and action information communication technology priorities to achieve CASS objectives.