Glossary

Benefits realisation is the active managing of, planning for, and delivery of results through information and communication technology-enabled projects. It involves continuously planning, reviewing, reporting, and updating the benefits being and to be realised.

A direct benefit is a business outcome that delivers value to the organisation. Direct benefits are benefits that have been planned and achieved, and involve both financial and non-financial business outcomes.

An indirect benefit is a planned and achieved business outcome that delivers value to stakeholders in the ICT-enabled public sector project.

An unplanned and/or unexpected benefit is a positive business outcome that was not foreseen in benefits realisation planning.

An intangible benefit is a non-quantifiable, positive business outcome.