2013/14

A list of our work produced between 1 July 2013 and 30 June 2014.
Setting up Central Agencies Shared Services

June 2014: The central agencies did not follow best practice in setting up Central Agencies Shared Services (CASS). CASS was set up by the intended date, but important and fundamental aspects of the change were not done well. Setting up CASS has benefited some service users. Some improvements have allowed the central agencies to better work together. However, CASS functions are performing at different levels of effectiveness. It is not yet clear whether CASS provides a useful model for the public sector to follow...

Annual Plan 2014/15

June 2014: The Annual Plan 2014/15 sets out our proposed work programme for 2014/15. The programme has a focus on governance and accountability. The document also describes the Office’s priorities and the work that would be useful, based on our knowledge of the public sector and its strengths, challenges, and issues...